Frequently Asked Questions

Orders & Shipping:

How long does shipping take?

Standard shipping takes 5-8 business days, and express shipping takes 2-4 business days. Processing time is 1-2 business days.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over €50 within the EU.

Which countries do you ship to?

We currently ship to all EU countries. We're working on expanding to more regions soon.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. Use it to follow your package on the carrier's website.

Are your products safe for my pet?

Absolutely. Every product in our store is carefully selected and meets European safety standards. We only work with trusted brands and suppliers.

Do you sell products for all types of pets?

Yes! We carry products for dogs, cats, birds, fish, and small pets like hamsters and rabbits.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. Visit our Returns & Refunds page for full details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay.

Is my payment information secure?

Yes. Our store uses SSL encryption and is powered by Shopify's secure payment infrastructure. We never store your credit card information.

How do I contact customer support?

You can reach us at support@bestbarkco.com. We typically respond within 24 hours, Monday to Friday.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders and save your details for faster checkout next time.